Return policy

At Goiabas, we value customer satisfaction and are committed to offering high quality products. However, we understand that sometimes it may be necessary to return or exchange an item. Below, we detail our return policy to ensure a smooth and satisfactory experience:

1. Return Period
We accept returns and exchanges within 10 days from the date you receive your order. After this period, unfortunately, we are unable to offer a refund or exchange.

2. Return Conditions
- Items must be in their original condition, unworn, undamaged and in their original packaging.
- All accessories and materials that accompany the product must be included in the return.
- We reserve the right to refuse returns that do not meet these conditions.

3. Return Process
- Contact us via our contact form or send an email to goiabasbiojoias@gmail.com to start the return process.
- Provide the order number, name of the item to be returned, and the reason for the return.
- Once your return is approved, we will provide instructions on how to ship the item back.

4. Refunds
- Once the returned item has been received and inspected, we will send you an email to notify you of refund approval or rejection.
- If approved, the refund will be automatically processed and credited back to the original payment method

5. Exchanges
- If you would like to exchange an item, please contact us to discuss available exchange options.
- Exchanges are subject to stock availability and shipping is charged separately.

6. Shipping Costs
Return shipping costs are the customer's responsibility unless the reason for the return is due to our error or a manufacturing defect.

7. Items Not Eligible for Return
Certain items, such as personalized products or sale items, may not be eligible for returns. We will do our best to clarify return eligibility for these items at the time of purchase.

By placing an order with us, you agree to the terms and conditions of this return policy. If you require further assistance or have any questions, please do not hesitate to contact us. We appreciate your trust in Goiabas and look forward to providing you with an exceptional shopping experience.